Privacy Policy

How we protect and use your data
Last Updated: May 30, 2025
Thank you for using ContentOS! This Privacy Policy explains how we collect, use, and protect your information when you use our social media scheduling platform. Your privacy is important to us, and we're committed to transparency in our data practices.

By accessing or using ContentOS, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our platform.

1. Information We Collect

1.1 Personal Data

Account Information:

  • Name: To personalize your experience and enable team collaboration features
  • Email Address: For account verification, important notifications, and customer support
  • Profile Picture: Optional, for team identification and personalization

Billing Information:

  • Payment Details: Credit card information and billing address for subscription processing (processed securely through our payment partners)
  • Billing History: Transaction records for account management and tax purposes

Social Media Authentication:

  • OAuth Tokens: Secure access tokens from Instagram, TikTok, and Twitter/X to enable content posting
  • Account Metadata: Basic profile information from connected accounts (username, follower count, etc.)

Content and Collaboration Data:

  • Content Drafts: Posts, captions, images, and videos you create or upload
  • Scheduling Information: Publication dates, times, and platform selections
  • Templates: Custom content templates you create and save
  • Team Data: Team member information, roles, and collaboration activity
  • Comments and Feedback: Internal team comments and approval workflows

1.2 Analytics and Usage Data

  • Engagement Metrics: Likes, comments, shares, and other performance data from your published posts
  • Usage Analytics: How you interact with ContentOS features (anonymized)
  • Device Information: Browser type, device type, IP address for security and optimization

1.3 AI Processing Data

When you use our AI-powered content tools:

  • Content for Enhancement: Text and captions you submit for AI optimization
  • Generation Prompts: Your requests for AI-generated content ideas
  • Improvement Feedback: Your ratings and feedback on AI suggestions

2. How We Use Your Information

We use your data to provide and improve ContentOS services:

2.1 Core Platform Services

  • Authenticate and manage your account securely via Supabase
  • Connect to and post content on your social media accounts
  • Schedule and automatically publish your content
  • Provide engagement analytics and performance insights
  • Enable team collaboration and approval workflows

2.2 AI Content Enhancement

  • Generate content suggestions and caption improvements using OpenAI's GPT models
  • Optimize content tone, grammar, and style
  • Provide personalized content recommendations

2.3 Communication and Support

  • Send important account notifications and service updates
  • Provide customer support and respond to inquiries
  • Share feature updates and platform improvements

3. Third-Party Integrations

3.1 Social Media Platforms

ContentOS integrates with Instagram, TikTok, and Twitter/X to provide our scheduling services. When you connect these accounts:

  • We store secure OAuth tokens to post on your behalf
  • We access basic profile information and posting permissions
  • Your data may be subject to each platform's respective privacy policies
  • We only access the minimum permissions necessary for our services

3.2 OpenAI API Integration

Our AI content tools are powered by OpenAI's GPT models. When you use AI features:

  • Your content prompts are sent to OpenAI for processing
  • OpenAI's data usage policies apply to AI-processed content
  • We do not store AI-generated content longer than necessary
  • You can opt out of AI features at any time

3.3 Supabase Authentication

We use Supabase for secure user authentication and account management. Your login credentials and session data are handled according to Supabase's security standards.

4. Data Security and Protection

🔐 Security Measures

  • Encryption: All sensitive data including OAuth tokens and payment information is encrypted using industry-standard AES-256 encryption
  • Secure Authentication: Multi-factor authentication available for enhanced account security
  • Access Controls: Role-based access controls for team accounts with regular permission audits
  • Infrastructure Security: Hosted on secure cloud infrastructure with regular security updates
  • Data Minimization: We collect only the data necessary to provide our services

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We only share data in the following circumstances:

  • Social Media Posting: Content shared with connected platforms as part of our core service
  • Service Providers: Trusted partners who assist in providing our services (payment processing, analytics)
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Transfers: In the event of a merger or acquisition (users will be notified)

6. Your Rights and Choices

You have the following rights regarding your data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your content and data in a standard format
  • Opt-out: Disable AI features or marketing communications
  • Account Controls: Manage connected accounts and team permissions

7. Data Retention

We retain your data only as long as necessary:

  • Active Accounts: Data retained while your account is active
  • Deleted Accounts: Most data deleted within 30 days of account deletion
  • Legal Requirements: Some data may be retained longer for legal or tax purposes
  • Analytics Data: Anonymized usage data may be retained for service improvement

8. Children's Privacy

ContentOS is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

9. International Data Transfers

ContentOS operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers and comply with applicable data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via:

  • Email notification to registered users
  • In-app notifications
  • Updates to this page with revision date

11. Cookie Policy

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized content recommendations

You can manage cookie preferences through your browser settings.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your data:

Email: info@content-os.io

Data Protection Officer: info@content-os.io

We're committed to protecting your privacy and will respond to your inquiry within 48 hours.

By using ContentOS, you consent to the practices described in this Privacy Policy. Thank you for trusting us with your content and data!